The big questions (that we are frequently asked)

One of our core beliefs is to love others which is infused into everything we do.

The Buddle Promise is our commitment to you to provide your family with products you can trust and a worry-free experience you are 100% happy with.

Click here to learn more about The OIkO Promise.

For orders within the 48 contiguous US states:

• Products typically ship within 3-5 days of placing your order. We strive to get your items to you as quickly as possible.

At any time, you can click the link in your order confirmation email to check the status of your order.

If your order has already shipped, use the tracking number in your shipping confirmation email to track its progress.

Once your order ships, you will receive a confirmation email containing your tracking information. Simply click the tracking number in your shipping confirmation email to track its progress.

If you have any questions on the status of your order or would simply like to learn more about OIKO Skincare, please feel free to contact a member of our Customer Care Team at hello@oikoskincare.com

Please review your shipping information at checkout to prevent any errors or delays in shipping.

If you made a mistake entering your shipping address or need to make a change, please contact our Customer Care Team as soon as possible at hello@oikoskincare.com. We will make every effort to fix the mistake. If we are unable to correct the error before it ships, additional charges may apply.

Contact a member of our Customer Care Team at hello@oikoskincare.com

If you're not 100% happy with your purchase, you can return the item for a full refund within thirty (30) days of the delivery date regardless of whether the item has been opened or not.

Got busy and it's longer than 30 days, no worries! Contact our Customer Care Team at hello@oikoskincare.com

If you're not 100% happy with your purchase, you can return the item for a full refund within thirty (30) days of the delivery date regardless of whether the item has been opened or not.

Got busy and it's longer than 30 days, no worries! Contact our Customer Care Team at hello@oikoskincare.com

Contact our Customer Care Team at hello@oikoskincare.com

Don't sweat it. Even though discount codes are valid for one use only, Contact our Customer Care Team at hello@oikoskincare.com

No worries. Seriously!

The OIKOPromise is our commitment to you to provide your family with products you can trust and a worry-free experience you are 100% happy with. While our hope is everyone loves the OIKO products as much as we do, we understand that sometimes it's just not the right fit.

If you're not 100% happy with your purchase, you can return the item for a full refund within thirty (30) days of the delivery date regardless of whether the item has been opened or not.

Got busy and it's longer than 30 days, no worries! Contact our Customer Care Team at hello@oikoskincare.com

You can update your default address and billing information by logging into your Shop account. You can log into here

Please note that updating your address in your Shop account will not update your address for a purchase made through OIKO. To update your address for a OIKO purchase, please contact our Customer Care Team at hello@oikoskincare.com or submit a form through our contact us page.

Click on the "Forgot Password?" link on the customer login page or go here.

You've got this. Take it day by day, hour by hour, minute by minute if necessary. This phase won't last forever. If your baby could speak, they would say, “Thank you, I appreciate all you're doing, I love you. Thank you for using Oiko on my bottom.”

Our highly concentrated products provide you with the highest quality benefits from our certified organic extra virgin olive oil.